ONLINE STORE TERMS OF SALE

The owner of the online store willpowerbrand.com (hereinafter referred to as the Online Store) is Willpowerbrand UÜ (registration code 14449258), located at Vaheaia tee 11, Randvere küla, 74016 Viimsi vald, Harju maakond.

Validity of the sales contract, product and price information
The terms and conditions of sale apply when purchasing goods from the Online Store.

The prices of products sold in the Online Store are indicated next to the products. A fee for delivering the goods is added to the price. All prices of goods sold in the Online Store are in euros.

The delivery fee for the goods depends on the buyer’s location and the method of delivery. The delivery fee is displayed to the buyer when placing an order.
We partner with all the major ecommerce logistics companies, notably USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail

Information about the goods is provided in the Online Store directly next to the goods.

Placing an order

To order goods, the desired products must be added to the shopping cart. To place an order, the required data fields must be filled in and the appropriate method of delivery of the products must be selected. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:

Estonian bank payments
Finnish bank payments
Latvian bank payments
Lithuanian bank payments
Visa/Mastercard card payments
Apple Pay and Google Pay
Pay later solutions
NB! When paying with a bank link, be sure to click the “Back to merchant” button on the bank page.

Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The seller does not have access to the customer’s bank and credit card details. The agreement enters into force from the moment the amount due is received in the Online Store’s current account.

The owner of the Online Store is the controller of personal data and transfers the personal data necessary for making payments to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to the end of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including the costs of delivering the goods) will be refunded immediately, but no later than 14 days from the date of sending the notification.

Delivery
The goods will be sent to all countries.

The buyer has the following options to receive the goods:

The buyer will bear the shipping costs and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally reach the destination specified by the buyer within 5 working days from the entry into force of the sales contract. Outside Estonia, delivery will take place within 15 calendar days.

In exceptional cases, the buyer has the right to deliver the goods within up to 45 calendar days.

Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods may not be used in any way other than what is necessary to verify the nature, properties and functioning of the goods in the manner permitted for testing the goods in a physical store.

If the goods have been used for a purpose other than what is necessary to verify the nature, properties and functioning of the goods or they show signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.

To return the goods, you must send a letter to the e-mail address willpowerbrand@gmail.com no later than 14 days after receipt of the goods.

 

The costs of returning the goods are borne by the buyer, unless the reason for the return is that the product to be returned does not correspond to the order (e.g. a wrong or defective product).
In any case returns will go to the manufactory where the package came from.

The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.

Upon receipt of the returned goods, the online store will refund to the buyer immediately, but no later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract.

The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, depending on which occurs first.

If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the consumer any costs that exceed the costs associated with the standard delivery method.

Online Store

Online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

Right to file a claim
The online store is responsible for the non-compliance of the goods sold to the buyer with the terms of the contract or for a defect that already existed at the time of delivery of the goods and that becomes apparent within two years from the delivery of the goods to the buyer. Within 1 year from the delivery of the goods to the buyer, it is assumed that the defect already existed at the time of delivery of the goods. It is the responsibility of the online store to refute this assumption.

If a defect appears, the buyer has the right to contact the online store no later than 14 days  by sending an e-mail to willpowerbrand@gmail.com or calling the phone number: 55905572.

The online store is not responsible for defects that have arisen after the goods have been delivered to the buyer.

If the goods purchased from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the online store will refund all fees associated with the sales contract to the buyer.

The online store will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 14 days.

Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transport services in order to deliver the goods.

The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a desire to do so by entering their e-mail address on the website and has indicated their desire to receive direct mail notifications.

The buyer can opt out of offers and newsletters sent to the e-mail at any time by notifying us of this by e-mail or by following the instructions provided in the e-mail containing the offers.

Dispute resolution
If the buyer has any complaints regarding the Online Store, they should be sent to the e-mail address willpowerbrand@gmail.com or by phone: 55905572

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer may contact the Consumer Disputes Commission. You can view the procedural terms and submit an application here. The Consumer Disputes Commission is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the Commission is free of charge.

The buyer may contact the European Union’s consumer dispute resolution platform.